Cancellations

Aporkalypse and AIG have partnered together to make available a comprehensive Travel Guard insurance policy to US citizens that goes into effect once your room package is paid in full. If you paid prior to September 11, 2022, this policy was provided as part of every package. Afterwards, each policy is available for approximately 5% of your package price, regardless of the number of people in your party.

Under your Travel Guard policy, you are able to cancel up to 30 days prior to the event for many reasons to receive a full refund. Acceptable reasons for cancellation include, but are not limited to, change or loss of job, family emergency, and even the inability of your traveling partner to make the event. The policy does not allow for cancellations due to individual cases of Covid-19. However, you are covered if the event is cancelled due to Covid-19 or Covid-19 restrictions.

If you do not have TravelGuard coverage, please note the following cancellation guidelines:

– Prior to 90 days before the event, your package is 90% refundable.

– Between 60-90 days prior to the event, your package is 50% refundable.

– Between 30-60 days prior to the event, your package is 25% refundable.

– Less than 30 days prior to the event, your package is completely non-refundable.

In certain cases, some packages may be creditable for future events, at the discretion of The Experience Resorts.

If you have any questions about your Travel Guard policy or the cancellation policy, call AIG at 1-866-385-4839.

Please note, like all festivals and concerts, the artist lineup is subject to change. Any changes to the lineup are not covered by your Travel Guard insurance policy and does not qualify as an acceptable reason for cancellation.

***The Travel Guard policy is only available to US citizens. If you are not a US citizen, you may purchase travel insurance from your country of residence.***

Every Aporkalypse package comes with a fully paid AIG Travel Guard insurance plan for all US citizens. It’s 100% free to you and it covers trip cancellation up to 30 days prior to the event, trip interruption, trip delay, missed connection, baggage coverage, baggage delay, travel medical, emergency and security evacuation, worldwide travel assistance and more. The policy does contain limitations and exclusions and details vary for each guest’s state insurance governance. For questions regarding your plan, please contact Travel Guard at 1-866-385-4839.

***Please note that AIG Travel Guard insurance only applies to US citizens and it is governed by the state you live in. If you are not a US citizen, you may purchase travel insurance through a provider in your country of residence.

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